Most packages are delivered within 2-3 business days of being shipped. Transit times are not guaranteed and may take significantly longer, especially around holidays or during other national/global impacts.

Some products ship free, however orders containing additional items will be subject to our standard shipping fees.

Please understanding once packages leave our facility they are out of our control. Package care and transit times are in the hands of the shipping carrier.

If you experience an issue, contact us RIGHT AWAY (within 14 days) so we can get you taken care of. Failure to report issues quickly may result in our inability to provide the most satisfactory resolution possible.

Please carefully verify the shipping address when placing your order! It is your responsibility to provide correct shipping information. Web browsers’ auto-complete features have been the source of issues for many e-commerce customers in the past. Please double check your information before submitting!

Packages returned to us by the carrier for any reason (invalid address, no forwarding address, return to sender, no access, etc.) will be refunded immediately minus any shipping charges that were paid when the order was placed.

Some situations require resolution on a case-by-case basis. We strive to provide excellent customer service. If there’s an issue, let us know. We’re here to serve you!

NOTE: Sometimes carriers deliver packages to neighbors, or update tracking information prematurely. If your tracking information shows the package was delivered but you can’t find it, please be patient. We find packages almost always show up after waiting an extra 1-2 business days. In the meantime, we’d ask you to check other delivery locations around your house (mailbox, garage, back-door, front-desk, etc.), as well as with neighbors.